This position will be responsible for providing technical support to our customers and sales staff for thermoplastic polyurethane (TPU) materials. The successful candidate will have a strong desire to provide the highest level of Technical Service to our customers by performing hands-on work inside our laboratories and the factories of our customers.

• Routinely consult colleagues in Sales, Production, Quality, and Marketing to formulate solutions for our customers and uncover new opportunities.
• Adapt to ever-changing market conditions. Re-prioritize tasks at a moment’s notice to meet the needs of customers.
• Carry out all activities with a sense of passion. Proactively seek out solutions for the benefit of our customers.
• Take initiative to provide a fast response to customer inquiries. Demonstrate a relentless pursuit of new opportunities.
• Maintain and promote a safe and organized work environment.
• Must have a level of proficiency with Internet, technical searches, and general office support skills such as computer programs for office work (e.g. Microsoft Office software).
• Prepare and distribute technical reports on internal laboratory work.
• Prepare and distribute a Call Report for each customer visit.
• Request input and feedback from supervisor and fellow associates when technical problems occur, or project timelines are threatened; ensures all project objectives are thoroughly understood.
• Ability to work within a Team Environment.
• Operate TPU laboratory machinery to conduct chemical trials.
• Familiar with analytical and physical test methods such as MVR, MFI, FMA, DSC, and FTIR.
• Mold test plaques for the evaluation of physical properties.
• Mold prototype parts to determine optimum processing parameters.
• Maintain laboratory equipment in proper working order and make certain the laboratory is stocked with standard supplies and raw materials.
• Examine and interpret experimental data, draw valid conclusions, and document all data in the assigned laboratory notebook.
• Design and execute laboratory experiments to solve complex problems.
• Submit analytical and physical analysis requests as needed.

   

  Duties applied at the Customer Site

• Act as an ambassador of safety by demonstrating and promoting best practices when visiting customers.
• Work along side our customers to troubleshoot and optimize the production process.
• Work closely with customers and ask appropriate questions to clarify requirements, expectations and critical performance parameters.
• Manage production trials to evaluate experimental formulations, assist with new machine installations or new product launches.
• Prepare and present technical presentations.
• Interpersonal Skills to engage in a continuous dialogue with our customers to seek out new opportunities.

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• Bachelor of Science Degree required; Chemistry, Chemical or Industrial Engineering preferred.
• 5+ years of experience; Thermoplastic Industry highly desired.
• Available to travel primarily domestic and some international (approximately 25%).
• Knowledge of thermoplastic injection molding and extrusion processes.
• Comfortable with a “hands-on” on approach to carry out internal laboratory trials, manage production trials at customers’ facilities and lead troubleshooting exercises.

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