Director Capacity and Labor, Restaurant Evolution

The Director Capacity and Labor, Restaurant Evolution is responsible for building and leading a team that together will unlock restaurant growth capacity and unleash a long-term labor savings strategy across the company portfolio of restaurants – company and franchise.  This leader will establish the strategy and processes to enable future capacity growth and tactics to free up labor, focus on service, and maximize productivity therefore enabling and operationalizing scalable menu innovation for the brand.  The Director Capacity and Labor, Restaurant Evolution will report the Vice President, Restaurant Evolution and lead a team of 6 industrial engineers, project and people managers and partner with senior leaders & executives across the organization.

The Day-to-Day:

• Identify, design, and develop end-to-end kitchen capacity and labor utilization strategy to streamline processes, create seamless restaurant execution, and enhance employee/customer experience while positively impacting margins and other business metrics
• Drive cross functional collaboration and partnerships across Operations, Marketing, and Food Innovation Technology to enable and operationalize the long-term menu strategy and growth platforms
• Enable the company to hit ambitious target of improved peak transactional throughput across the entire restaurant system
• Leadstrategytooperationalize major menu innovation & future growth platforms including:
  • Define and evolve minimal operating guidelines for executing existing menu mix and transaction levels
  • Drive cross-functional partnerships to build creative solutions that deliver the most effective AND efficient solutions to challenges
  • Spearhead 3^rd party initiative to build a dynamic capacity model for the system that proactively identifies & addresses operational constraints across customer access points, and back of house employee experience (on-the-line storage (dry, cold, hot) spacing and equipment utilization, and preparation & storage prior to the line, etc.)
• Establish partnerships for experimentation with internal and external stakeholders, including Operations leadership, franchise partners, etc., and develop technical platform mechanisms that free-up labor to focus on service and maximize productivity
• Leverage balanced holistic thinking and integrated approaches with the ability to move fast to drive concrete operational and financial impact in-restaurant
• Responsible for measurable productivity improvements realizing company’s long-term labor savings target focused on service and maximizing productivity. Achieve and exceed targeted based on streamlining processes, enhancing equipment and technology and eliminating work.

**If you’d like to hear more about this opportunity and others we are currently working on, please contact Sam Kovacevic at skova@cps4jobs.com.

JO:  264.23KK
#LI-SK3

Is this you?

• MBA or master’s degree in industrial engineering preferred
• 10+ years minimum of leadership experience driving end-to-end capacity and labor utilization or similar field
• Proven track record of leading measurable productivity improvements and setting the operational foundation to enable growth
• Experience in the restaurant or retail industry preferred
• A minimum of 3+ years directly leading, engaging and inspiring a team – able to leverage the team’s expert knowledge and integrate with new ways of working
• Ability to quickly develop trust-based cross-functional partnerships and influence at various levels of an organization
• Proven ability to multi-task and prioritize time in a fast-paced, deadline driven environment

**If you’d like to hear more about this opportunity and others we are currently working on, please contact Sam Kovacevic at skova@cps4jobs.com.

JO:  264.23KK
#LI-SK3