Job Title: Employee Benefits Client Manager

Location: North York, PA

Job Description:

We are seeking a dedicated and knowledgeable Employee Benefits Client Manager to join our team. In this role, you will be responsible for managing a portfolio of employee benefits clients, ensuring their satisfaction, and serving as their primary point of contact for all benefit-related matters. The ideal candidate will have a strong background in employee benefits administration, exceptional communication skills, and the ability to build and maintain strong client relationships.

Responsibilities:

• Serve as the main point of contact and advocate for a designated portfolio of employee benefits clients.
• Conduct regular meetings with clients to review benefit plans, discuss renewals, and address any questions or concerns.
• Collaborate with benefit vendors, carriers, and consultants to negotiate pricing, terms, and services that meet the needs of clients.
• Analyze benefit plan options and recommend improvements or changes based on client needs and industry trends.
• Manage open enrollment processes, including communication materials, meetings, and enrollment platforms.
• Assist clients with resolving benefit claim issues, billing discrepancies, and other administrative matters.
• Stay informed about changes in benefit regulations, compliance requirements, and industry best practices to advise clients effectively.
• Prepare and deliver reports, presentations, and strategic recommendations to clients and internal stakeholders.

Requirements:

• Proven experience in employee benefits administration, client management, or a similar role.
• Strong understanding of employee benefit plans.
• Excellent interpersonal and communication skills, with the ability to explain complex benefit concepts clearly and effectively.
• Detail-oriented with strong organizational and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and benefit administration software.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Certified Employee Benefits Specialist (CEBS) and Life & Health for PA

Benefits:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with employer matching.
• Paid time off and holidays.
• Professional development and training opportunities.
• Hybrid schedule

Salary ranging from 60k-80k+ based on experience.

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