Tech Service Specialist, Films

Southfield, MI 48086

Post Date: 04/02/2018 Job ID: 34.18LR Industry: Laboratory - Industrial Chemicals

Tech Service Chemist

The Tech Service Chemist will contribute to the execution of the sales and profitability targets established by the SMU within the allocated country/sub-region by proactive and professional delivery of high quality technical support to internal and external customers.

*Regularly monitors and communicates to the field force the latest news regarding technical bulletins and developments, including standards and best practices

*Lead field force in complaint handling and training and acts as second line support in complex complaints

*Regularly monitors and analyzes CRM and manages regular updates on visits, products, equipment, training, approvals, opportunities, threats and complaints handling

*Communicates updated technical data to appropriate channels

*Manages demonstrations of paint / non-paint and transfers the knowledge on processes as well as on technical problem solving to the customers

*Coordinates and supervises the product test market evaluation in the allocated countries

*Coordinates and monitors the implementation of new products / technologies, color, services and processes within sales

*Monitors and reports on the changes in the legislation influencing the SMU

*Communicates the analyses of and provides information to the field force and central management on the competitors' products and systems

*Represents the company in external industry institutions regarding the SMU in the allocated countries

*Assess the level of technical skills of the field force and customers and proposes the action plan to address development

*Deliver training modules and tools

*Supports the functioning and monitors the condition of the training center ensuring compliance with stated guide from Regional Technical Service Manager

*Supports implementation of SMU solutions within the area of services

*Cooperates with Key Account Managers and Business Consultants on technical projects and activities

*Works together with Technical Specialist on product analysis

*Collects, filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling

*Gets familiar with all the applicable corporate as well as site policies / procedures with regard to personal conduct / HSE standards and acts in compliance with all their regulations

**If you'd like to hear more about this opportunity and others we are currently working on, please contact Larry Riederer at 815.756.1221 / [Click Here To Join].

JO:  34.18LR



*BS Chem, ChemE with 5-7 years of technical and applications experience in the film coatings market

*Strong analytical problem solving skills

*25% travel international and domestic

*Experience interacting with customers

*Excellent interpersonal and written communication skills

**If you'd like to hear more about this opportunity and others we are currently working on, please contact Larry Riederer at 815.756.1221 / [Click Here To Join].

JO:  34.18LR


Larry Riederer
Market Specialist

I have over 20 years of experience with Chemical Personnel Search (CPS) . All we do is recruit and place people in the chemical industry nationwide. CPS has been recruiting chemists, engineers, sales people and supply chain since 1973. I work with 40 other recruiters. 

I have a wide range of positions and levels.
The following are some of the areas: Polymers, Resins, Coatings, Adhesives, Inks, Composites, Plastics, Lubricants, Personal Care, Skin/Hair Care, Cleaners and Specialty Chemicals.

These can be: Organic/Polymer Synthesis, New Product Development, Analytical/Characterization, Quality Control, Process Development, Materials Science and others. These are from BS to Ph.D. and from Entry Level to Vice-President. 

Specialties: We specialize in placing Chemists, Scientists and Managers in the industrial chemical industry


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