Technical Service and Development Manager

Pasadena, TX

Posted: 11/16/2018 Industry: Laboratory - Industrial Chemicals Job Number: 493.18SK Pay Rate: 120,000 - 170,000

Technical Service and Development Manager

The Technical Service and Development (TS&D) Manager is accountable for technical support and technical marketing to assist company to engage customers and grow their market share.  TS&D will work closely with Fuels Development Team and Commercial Team, as well as contacts in the industry, to execute strategies and tactics to create distinctive value in the marketplace and grow company’s business.  TS&D personnel provide the critical link between customers and company’s technical expertise from troubleshooting, to supporting processing of existing customer products, to defining new product applications and modifying existing products to meet new customer needs.  TS&D will focus on the engagement, alignment and execution of the strategies by product and segment while leading overall technical issues related to application developments, as well as providing occasional regulatory supports to customers in the respective country.  The service by TS&D is to be aligned directly to the sales volume and will play an active role on the Commercial Team.  Specific responsibilities to include:

  • Responsible to work closely with customers to insure existing products are performing to specification and to position new products and technologies
  • Responsible to translate product attributes for marketing and sales team
  • Accountable to extract information from the customer and effectively network within the company to find solutions
  • Accountable to create and maintain relevant customer and industry networks
  • Must stay current with company’s technology and industry/market trends and developments
  • Develop experiences and technical expertise to solve problems
  • Provide product and application expertise, and ongoing technical support to existing customers
  • Closely cooperate with R&D in the development and technical qualification of new products/applications
  • Lead the industrial introduction specific to requirements at targeted accounts
  • Will travel to customers and plants about 40% of the time, directs 4 Chemists, Chem E’s and a business support person

**If you’d like to hear more about this opportunity and others we are currently working on, please contact Stephanie Kemp at 815.756.1221 / skemp@cps4jobs.com.

JO:  493.18SK
#LI-SK1

Requirements:

  • BS or MS in Chemical Engineering, Process Engineering or Chemistry
  • Minimum 10 years of experience in a technical support and marketing
  • Strong entrepreneurial skills and a natural ability to spot opportunities for revenue generation
  • Demonstrated ability to use data to provide valuable business insight
  • Strong understanding of the development process
  • Highly analytical, logical, and good problem-solving skills
  • Strong written and oral communication skills
  • Strong attention to detail, follow-through, and organizational skills
  • Ability to interact professionally with all levels of staff
  • Relevant industry experience and in-depth knowledge of the market preferred
  • Ability to travel
  • Organization, self-starter, computer skills, ability to multi-task, ability to work remotely, proven track record of closing opportunities
  • Committed to a family-owned business approach of putting customers first, a “can-do” attitude and sensible risk taking
  • Collaborative leadership style with the ability to work and influence effectively in a team environment
  • Confident but with a balanced ego and a strong focus on the success of the broader organization as the means to personal success
  • Action and results-oriented with the ability to motivate, challenge, and lead an organization by example
  • Opportunistic and entrepreneurial spirit who is looking to make a real impact on a business
  • An active and aggressive listener who is an articulate and dynamic communicator across multiple audiences
  • Strategic thinker and innovator. Strong analytical and organizational skills with the capability to analyze complex issues and swiftly create clear, easy to understand, syntheses to serve as the basis for executive decision-making
  • “EQ” – self-aware, self-confident, and humble; grounded person, willing to listen as well as be decisive. Possesses a respectful, supportive and inclusive style; able to laugh and truly enjoys being part of a team
  • Finally, and importantly, the successful candidate should have a strong set of personal and professional ethics with unquestionable integrity

**If you’d like to hear more about this opportunity and others we are currently working on, please contact Stephanie Kemp at 815.756.1221 / skemp@cps4jobs.com.

JO:  493.18SK
#LI-SK1

Stephanie Kemp
Sr Market Recruiting Specialist

Senior Level Recruitment Professional with more than 19 years of experience in the recruitment and placement of Industrial Chemists and Scientists Nationwide from Entry level to Executive level. Resins, Adhesives, Coatings, Plastics, Lubricants, specialty chemicals, additives, inks, and more!!
I have been very successful bringing top valued talent to my clients, and providing expert level guidance to candidates in career searches.

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